nari FAQ
Our users on nari ask a wide range of questions — from account setup and identity verification to deposit and withdrawal timelines, game rules across our sportsbook and live-dealer tables, and account security practices. This FAQ page addresses the most common inquiries so you can find answers without waiting for support.
The questions and answers below cover account registration, payment methods, game categories, welcome offers, account controls, support availability, multi-account policy, and account preferences. For questions not covered here, our live chat team is available 24/7 to help. For detailed legal information about jurisdiction eligibility, service availability, and compliance, please read our Legal notice and Terms of Use
Browse the accordion sections below to find your answer. Each topic groups related questions together, so you can jump to the section that matters to you. If you need clarification beyond what the FAQ provides, contact our support team — we respond to all inquiries within 24 hours.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification documents, password recovery, and multi-account policy
- Payments and transactionsdeposit and withdrawal methods, timelines, and supported payment services including DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers
- Games and marketsfootball and tournament coverage, live-dealer table limits, slot games, and esports markets available on nari
- Account management and supportwelcome offers, account preferences, activity pauses, support availability, and security practices
Below you will find answers to our most frequently asked questions, organized by topic. Each answer is written to be clear and actionable. If you need additional help, our support team is always available via live chat.
Account and registration
Our nari KYC (Know Your Customer) process requires a government-issued ID photograph and proof of address. For the ID, we accept a national identity card (KTP), passport, or driver's license. The photograph must be clear, current, and match your registered name and date of birth. For proof of address, we accept a recent utility bill, bank statement, or rental agreement dated within the last three months. If you reside in Jakarta, Surabaya, Bandung, Medan, or Semarang, the address on your document must match your registered address on nari. Upload scans or photographs of both documents clearly — we reject blurry or partially visible images. Verification typically completes within 24 hours.
Withdrawal requests on nari are reviewed and processed according to the payment method you use. If you request a withdrawal to DANA, e-wallet, mobile banking, or local payment, our system typically processes the transfer within 2 to 6 hours. Bank transfers via online payment, e-wallet, mobile banking, or local payment may take 1 to 2 business days depending on your bank's settlement schedule. During Idul Fitri, Idul Adha, Imlek, or Nyepi holidays, processing times may be longer due to banking system closures. All withdrawal requests are subject to verification — we may contact you to confirm your identity if the request appears unusual. Once approved, funds are sent to the payment method you used for your most recent deposit.
No. Our nari policy strictly prohibits one user from maintaining multiple accounts. Each person may open and operate only one nari account registered to their name and verified identity. We detect and close duplicate accounts, and we forfeit any funds in closed duplicate accounts. If you have lost access to your original account, contact our support team to recover it rather than opening a new one. Attempting to circumvent this rule by creating accounts under different names or using multiple payment methods violates our terms and results in permanent account suspension.
Log in to your nari account and navigate to Settings. From there, you can change your email address, phone number, password, and notification preferences. You can also adjust your preferred language and payment method. If you wish to pause activity on your account temporarily, contact our support team and request an activity pause — we will temporarily disable your account for a period you specify (minimum 24 hours, maximum one year). During a pause, you cannot deposit, wager, or withdraw. Your account balance remains intact. To reactivate, contact support again and provide your identity verification. If you wish to permanently close your account, you must withdraw any remaining balance first, then request account closure from our support team.
Payments and transactions
Our nari account preferences vary by payment method. For e-wallets (online payment, e-wallet, mobile banking, local payment, online payment), the minimum deposit is typically our welcome offer and maximum is our welcome offer per transaction. For e-wallet transfers, minimums and maximums align with your bank's own mobile banking limits. For direct bank transfers via local payment, online payment, e-wallet, or mobile banking, the minimum is our welcome offer and maximum depends on your individual bank account limits. We do not set a daily or monthly deposit cap on our end — your bank may apply its own limits. Multiple deposits on the same day are permitted. Contact our support team if you wish to discuss custom limits or have questions about your specific payment method's range.
We at nari occasionally offer welcome promotions to new account holders, subject to terms and conditions. The structure and value of our welcome offer may vary — we do not advertise a fixed amount. Any welcome offer available is displayed in your account's Promotions section after you register and verify your identity. You must read the specific terms tied to each offer before claiming it — terms may include minimum wagering requirements, game restrictions, or validity periods. Not all welcome offers are available in all jurisdictions. If you are unsure whether you are eligible for a welcome offer, contact our support team or check your account dashboard. We recommend reading our Terms of Use for full details on all promotions.
Games and markets
Our nari sportsbook covers major football leagues and tournaments globally. We offer markets on Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF (ASEAN championship), Champions League, Premier League, La Liga, Serie A, Bundesliga, and international friendlies and qualifiers. We also cover badminton tournaments, MotoGP racing, and selected tennis and volleyball events. Markets vary by competition — some tournaments offer live in-play betting while others are pre-match only. Liga 1 and Piala AFF matches typically attract our highest activity during their seasons. Markets and odds update throughout the day; you can check our Sportsbook section to see current available markets. If you do not see a market you are interested in, contact our support team — we evaluate requests for additional coverage.
Support and account security
Our nari support team is available via live chat 24 hours a day, 7 days a week, including public holidays and festival periods. You can access live chat from your account dashboard or by clicking the support icon on any page. Typical response time during peak hours is subject to verification; during off-peak hours, you may receive a response within 30 seconds. If you prefer not to wait, you can submit a support request via the Contact form and we will respond via email within 24 hours. For urgent account security issues, use live chat — our team prioritizes security incidents. We support communication in English and other languages depending on your account region.